In this day where everything is automated and computerized,
trying to deal with a human being is nearly impossible. Even if you
CAN get to a human being, they refer you back to their on-line site because
it's so much easier. For them.
Today I had 3 bills to pay for my mother. Somehow she
managed to "misplace" 2 months of telephone bills, which I just found on her
coffee table this week. Her phone had already been disconnected. I
don't know what happens with her papers. She gets volumes from Atria in a
week and I go through them and toss out the outdated ones and get everything
organized and then a week later I will find more notices from 6 months ago.
I called AT&T but before they could help me I had to either give
them her 3-digit account number or the last 4 digits of her social security
number. I didn't have the SS number so I put in the account number, which
was not recognized. I'm holding the bloody bill in my hand and reading the
numbers, but they don't recognize them.
So I went to Atria and got her SS card and copied down the
number. I went back to AT&T and they don't recognize that number either.
I finally called customer "service" and after a quite lengthy wait on line,
while I was told many times how easy their on-line service was, I eventually
reached a human being, who didn't want to accept payment from me until they
could have my mother verify that it was OK for me to pay her bill for her.
I explained that she was 97 and had dementia and threatened to call back and
pretend I was my mother. She finally, reluctantly, agreed to let me pay her
bill.
One down, two to go.
The second bill was easier. It was her portion of the
~$2,500 bill for her 3 block ambulance ride to the Emergency Room the last time
she was sent there. Her portion was $125, which makes you realize why you
pay for health insurance. It's for unexpected times like these! But
I wrote the check and mailed it.
The third bill was her co-pay for the $7,701 charges for her 2
hours in the emergency room. Her portion? $50. Again, thank
God for Kaiser. I cringe whenever I pay these bills because I know that
she does not really need to go to the ER, but the one time I say "don't take
her" will be the one time when her unconsciousness turns out to be a stroke.
So we pay.
I called their number and got the recording to use the on-line
payment method, but when I went to on line she had to sign in with her account.
Her account number is on her bill, so I put that in and they didn't recognize
it.
So I called. And I waited. And I got a recording saying to
say to type in her account number. It wasn't recognized. I finally got
through to a person who could help me and, not surprisingly, she encouraged
paying on line. I explained my difficulty and that I could not log in and
could not start an account.
She said I could log in and pay as "guest" and that she could
guide me, so I got the web site up on my computer and it was, indeed, quite
simple. She got me through the first couple of screens and all I had to do
was put in the credit card number. I thanked my guide for her help and she
hung up.
I put the credit card information in and clicked 'submit" but it
would not accept it without the last 4 digits of her Social Security number and
it, too, did not recognize the number I entered. Even though it says that
is her number right on the card!
There was a link to send a note to their customer service
address, so I wrote one and sent it. Within a few minutes I had a response
saying that though their office hours are 7 a.m. to 5 p.m. PST and though
I was calling at 3 p.m. PST on a Wednesday afternoon, they were out of the
office. The e-mail suggested I use the on-line option.
Sigh.
I should have expected this. Today is "pie day" at Sutter,
I thought. At the lunch yesterday they reminded us we could pick up our
pies between 6:30 and 8:30 or later in the afternoon. I actually set my
alarm so I could get to Sutter by 7:30 so we could have pumpkin pie for
breakfast. But when I got to the hospital meeting room, nobody was there and
there was no sign of pies. I went to the volunteers' office to see if
maybe the pies were there, but the sign on the wall for "pie day" says
that it is tomorrow.
So I got back in the car and started the iPod to continue
listening to my book on the ride home, but there was no sound. Not on the
audio book, nor on music, nor on anything.
Obviously not my day. I was going to visit my mother, but
it's raining and it's cold, so I'm staying home. But I'm nervous about
touching anything mechanical for fear it won't work.
I did get the iPod working again, by essentially kicking
it. Electronically, that is. I hooked it up to iTunes and played
something from the iPod thru iTunes and when I disconnected from iTunes, it
worked again, but it is clear that this beloved gadget is on its last legs.
I have looked at replacement options on Amazon, but I really need to hold
something in my hands and see if it is what I want/need. I did order
something that I thought would work, but it turned out not to be compatible with
iTunes or with Audible.com and since all I want the machine for is to play audio
books, that won't work, so I am returning my purchase and taking a credit.
Now I just have to find a place to look at replacements.
I DID do something intelligent, though. While iTunes was
reading the iPod I did a copy and paste on the list of all the books I have
stored on the iPod so that when/if I get a new one, I will know what to download
from Audible again.
Though with my electronic luck these days, it probably won't
recognize me either!

So
I sent in my money and today was the day. Of course, a good ol'
steakhouse like this comes with the thing that I hate....dead animals on the
wall. But I decided not to look up.



When
they were too old to be in the cast (they aged out at 12), some of them went
on to become group leaders or to work on the tech crew. Ned worked on
the tech crew it seems like forever with his best friend Greg, whose son
Brycen went through the cast, moved on to group leader and now is on the
tech crew like his father for so many years. (Greg is on the right in
this photo, with both of his sons...since Greg's mother had worked on the
earlier versions, his kids are the third generation of the family to be a
part of the Davis Children's Nutcracker.)





I’ve always enjoyed Christmas stories, but until I became a critic
and started reviewing stageshows, they
were all movies. I don't remember the first Christmas movie that I ever saw,
but it was probably Miracle on 34th Street, which remains to this day
my favorite Christmas movie. It had everything, especially magic that may or
may not have been real. I still get chills at the end when they find the
cane by the fireplace. The newer made for TV version just can’t hold a
candle. (For one thing, it doesn't have Natalie Wood!)


There is one called The Christmas Gift, though, which stars John
Denver, the only reason I watch this movie. I do like John Denver, even
though his acting talents were somewhat iffy. In this movie, he played a
widowed New York City architect who takes his young daughter on a Christmas
vacation and ends up in a small mystical town in Colorado where everyone
belives in Santa Claus. That's the IMDb definition. Actually, this is just
another version of The Christmas Story, where Denver's boss (the Scrooge
figure) sends him to buy up property in the little town, which will change
it into some big metropolis which will make big bucks for the boss. There is
a guy whose house is going to be foreclosed (the Bob Cratchit character).
With the help of Jane Kaczmarek, who is certainly the ghost of Christmas
present, Denver magically gains a spine, stands up to his boss, falls in
love with Jane, and decides to settle down in the little town. And, like
Scrooge's transformation, the whole thing takes place in 2 days. Magic.
The grandaddy of them all, of course, is A Charlie Brown Christmas,
which has to be on everybody's favorite. (Ironically, this is the only
movie which touches on anything Biblical.) I believe this was the first of the Peanuts movies and I wasn't
sure how I felt about having actual voices put to the characters I knew so
well from the comics, but fell in love with it. And who can pass by a
scraggly Christmas tree, left on an old tree lot without thinking that if
you wrapped a blanket around it and gave it a lot of love, it would
magically become a beautiful tree? God bless us every one.





