Remember those good old internet days of yore when there was
something called "customer service." There was a button and a link and
it took you to a phone number, or an e-mail where you could actually contact
a real person.
Now it takes you to a list of possible problems to click on
and then a list of possible solutions, none of which, of course, fit YOUR
specific problem.
If you search very thoroughly, you might be
able to find a link to a chat room, hidden away at the bottom of the page,
which, after a long time, I finally found on Amazon.
My problem was that my meat thermometer battery died and
Walt, having gone out to look for a replacement for this non-common battery,
decided it would be easier to just buy a new thermometer. So I ordered
a new one, going for the cheapest ($10).
I was delighted when it arrived today, only to discover that
apparently THIS one also had a dead battery (same kind as the previous
thermometer) as well. That will teach me to buy cheap.
So I started out trying to find SOMEONE to complain to.
As I said, I eventually found a place where I could chat with, as it turned
out, someone named Chandramani. Here is a sample of our conversation:
CHANDRAMANI: How may I help you with this order?All of this took a long while, but eventually Chandramani said a new one had been ordered and I would receive it. No request that I return the non-functioning thermometer.
Me: I ordered this because the battery in my old thermometer died and we could not find another. This one arrives using the same battery -- and it appears to be dead too. I need either a new thermometer with a working battery....or a working battery!
CHANDRAMANI: I understand that battery of the thermometer were died [sic]
Me: yes.
CHANDRAMANI: And to find the solution of this, you ordered this order which you have given. I do understand that the thermometer which arrived is also not working. I apologize for the inconvenience.
In the meantime, I had started downloading 2 books from Audible and when the first was downloaded, I moved it to my iTunes library, as I have done for many years and it said that the book could not be loaded onto my iPod because it was not compatible with the device The same device I have been downloading to for many years.
So I went searching for customer service THERE. It was a little easier and I eventally connected with customer service, but the person I connected with could not help me so passed my complaint along to her supervisor. I explained that I had six credits and was trying to finally download a few books.
The supervisor asked if I could download music, which I have not done in years. she asked me to download one song and when I tried to do that, iTunes told me that my iPod was corrupt. Which may explain the problem
I had the account put on hold for 3 months so I'm not paying for essentially nothing and went to check out the price of new iPods, wondering how, if possible, I can transfer over the hundreds of files (books and music) that are on the now corrupt device.
In the meantime, I went to look at the thermometer again and discovered something I had not seen before -- a little plastic strip which covered the battery and when I removed that, the thing worked just fine.
Scruples tell me I should cancel the order for another one, but it's just too complicated and since the thing only cost $10, I decided it would not kill Amazon to send it anyway, and I'll keep it as a back-up thermometer.
But I don't know what to do about the iPod. I could try to transfer a book onto my iPhone, but of course the iPhone does not have an ISB connector slot, so I had to order one. I don't know if that will work after I get it.
[Later: As I was proofreading this I looked over at my phone, which is always connected to my computer through an ISB connection. It seems to download books to the phone just fine. Sigh. I'm so stupid.]
I love my gadgets but I'm such an old poop that I don't keep up with advances because I have no need of them, but when something doesn't work the way it has for many years, I'm up a creek because I don't know what to do and it turns out that the upgrade is expensive and gives me tons of options I have no use for!
But everyone needs a hobby and I guess mine has become "wasting time on the internet." All this essentially took all afternoon, and in the end, none of it was necessary if i had thought about it more.



























It's what computer geeks do. We sit across from each other and we Google or we text, or we do searches for various things. We occasionally talk to each other, but not really.
But eventually she did pull into the driveway with one of the cutest dogs ever, Pepe (Pedro Pierre, taking in mind his Havapoo heritage -- Havasu and Poodle). I met her with a big glass of cold water (since she had said she was parched) and informed her I was making lunch for us rather than going to a restaurant to eat.

